Question 1

Return Policy

Accepted Answer

Our return policy allows for item(s) return and your choice of a refund or replacement item(s).  However, we do have a couple simple requirements for processing a return.
 
1.  Firearms - It is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer.  If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund if a replacement firearm if unavailable.  If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration. If you are unable to pass your background check your FFL will need to contact us and a refund will be issued to you minus return shipping and a $30 restocking fee. Firearms that are non-compliant that have been shipped will only be eligable for 50% refund or a credit minus return shipping (no restocking fee charged). It is the customers responsiblity to verify a firearm for compliance in their state. 
 
2.  Accessories - ALL accessories found to be defective immediately upon receipt, must be returned to United States Armory for replacement within 30 days of purchase. Please contact us and we will immediately arrange for a prepaid label to be emailed to you for the return of the defective item at our expense. Do not return items to the origional manufacture as we will not be able to issue a credit/refund/replacement. If an item is not able to be replaced, you may choose a different product or receive a refund. If the item you choose is priced more than the previous amount you are responsible for paying the difference. If the price is lower than the previous amount you will receive a refund of the remainder. 
 
3. Ammunition and Perishable Items - Unfortunately, we can not offer any refunds or exchanges on ammunition or food items. All sales will be final at the time of purchase.

Question 2

Privacy Policy

Accepted Answer

We support and respect your right to privacy. That is why United States Armory will never share your personal information with any third parties. 
 
Credit Card Numbers
Your credit card transaction is conducted through a secure server. Your credit card number is encrypted and sent directly to the payment processor and is never stored on our server.
 
E-mail Addresses
Your e-mail address will never be given or sold to outside third parties for any reason even. The email address you provide us when placing your order will only be used for communicating information related to that order. This ensures that when you give your e-mail address to us for ordering, shipping, or account purposes, you will not receive any unrelated e-mails.
We do like to send out updates every now and then to keep you updated on new items. If you choose to subscribe to our emails you will be able to opt out at any time by clicking unsubscribe in any email.
 
Personal Information
We never give out your e-mail address, as described above. Any names or addresses provided will only be used by you the customer, and by United States Armory for ordering or shipping purposes. United States Armory complies with all applicable federal, state and local laws governing the sale, transfer and ownership of firearms.

Question 3

Terms and Conditions

Accepted Answer

RESPONSIBILITY
Like many other items we use, when used improperly firearms can be dangerous. By purchasing through this system you agree to follow all manufacturer safety instructions and to only use the firearms and ammunition in a safe manner in an approved area for a legal purpose.
YOU are assuming all responsibility for the legality of a specific item when you purchase it.
YOU are responsible for checking all local laws before ordering or using an item from United States Armory or any manufacturer whose product is sold here. Some items may not be legal in your state.
YOU are responsible for complying with all firearms laws in your area.
YOU must notify us immediately should you have any concerns about the legality of any product you have ordered.
YOU are responsible for payment for all orders placed through this online system. If you are not sure if you want something - do not order it.
YOU must be of legal age to own any items you order.
YOU must be at least 21 years of age to purchase handguns, 18-21 depending on the state to purchase a long gun. United States Armory may request a copy of your state identification before shipping your order.
YOU must provide a valid contact phone number and email with any order placed. United States Armory may contact you at the provided contact information before processing any order and during the shipping process.
If you have any questions about an item or how to make an order please contact United States Armory before completing your order.
In making a purchase from United States Armory, YOU declare that:
YOU are not prohibited by Federal or State law, or local ordinance, from receiving firearms or ammunition, or ammunition components, of any kind.
YOU are of legal age to purchase, own, and possess any items bought from United States Armory.
YOU are the actual transferee/buyer of the fiream(s) you are purchasing from United States Armory.  (WARNING: You are not the actual buyer if you are acquiring the firearm(s) on behalf of another person). 
YOU are not under indictment or information in any court for a felony, or any other crime, for which the judge could imprison you for more than one year.
YOU have not been convicted in any court of a felony, or any other crime, for which the judge could have imprisoned you for more than one year, even if you received a shorter sentence including probation.
YOU are not a fugitive from justice.
YOU are not an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance.
YOU have not been adjudicated mentally defective (which includes a determination by a court, board, commission, or other lawful authority that you are a danger to yourself or to others or are incompetent to mange your own affairs) OR have not been committed to a mental institution?
YOU have not been discharged from the Armed Forces under dishonorable conditions.
YOU are not subject to a court order restraining you from harassing, stalking, or threatening your child or an intimate partner or child of such partner.
YOU have not been convicted in any court of a misdemeanor crime of domestic violence.
YOU have never renounced your United States citizenship.
YOU are not an alien illegally in the United States. 
YOU understand that handling, cleaning, or discharging fireams, ammunition or ammunition components may cause exposure to lead. YOU assume all responsibility for any lead exposure.
ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) Compliance Statement
By ordering any product(s) from United States Armory website, you certify that you, or third-party entities at your direction, will not sell, transport, ship or transfer outside the borders of the United States, nor to any foreign person*, any product(s) which are export-restricted by U.S. export-control law and regulation, without proper U.S. Government export authorization, licensing, and documentation. 
Conditions of Use
Welcome to UNITED STATES ARMORY! United States Armory and its affiliates provide their services to you subject to the following conditions. If you visit or shop at United States Armory, you accept these conditions. Please read them carefully. In addition, when you use any current or future, service, visit or purchase from any business affiliated with United States Armory, whether or not included in the United States Armory Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
CANCELLATION AND ORDER CHANGE FEES
We take great care in every order placed at United States Armory. We invest time and money to prepare every order that is placed on our site, even before the order ships. This means that every item on the website is triple checked for accuracy. After you have placed your order online, or over the phone with a sales associate you will be charged a  15% Cancellation/Change fee. You will not be charged any additional fee for adding items to an existing order. By placing an order online or making a phone order with a sales associate you agree to pay this 15% Cancellation/Change fee should you cancel or change your order. We apologize for having to implement these changes, but it is necessary in order to keep our prices low for our amazing customers. 
ITEM AVAILABILITY (Guaranteeing you will get the item)
Occasionally we have only one item in stock and more than one person orders it. We will honor the first funded order. If we run out of stock we will contact you to let you know your order was not able to be fulfilled. 
We can hold your order until the item becomes available or we can cancel your order and refund your money without fees.
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions or pictures on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will return the money.
If an item's description contains an error such as incorrect price and a customer orders one, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will not bill the customer. By placing an order, the customer agrees that United States Armory will be the final arbiter of discrepancies in the online catalog.
When you visit United States Armory, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
LICENSE AND SITE ACCESS
United States Armory grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of United States Armory. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of United States Armory. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of United States Armory and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing United States Armory's name or trademarks without the express written consent of United States Armory. Any unauthorized use terminates the permission or license granted by United States Armory. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of United States Armory so long as the link does not portray United States Armory, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any United States Armory logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use United States Armory only with involvement of a parent or guardian. United States Armory and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. United States Armory reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant United States Armory and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant United States Armory and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify United States Armory or its affiliates for all claims resulting from content you supply. United States Armory has the right but not the obligation to monitor and edit or remove any activity or content. United States Armory takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from United States Armory are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
United States Armory and its affiliates attempt to be as accurate as possible. However, United States Armory does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by United States Armory itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY United States Armory ON AN "AS IS" AND "AS AVAILABLE" BASIS. United States Armory MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, United States Armory DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. United States Armory DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM United States Armory ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. United States Armory WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
SITE POLICIES, MODIFICATION, AND SERVICEABILITY
Please review our other policies posted on this site. These policies also govern your visit to United States Armory. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Question 4

How long does it take for my items to ship?

Accepted Answer

Typically, most items will ship within 7-10 days. Long guns and lowers may take between 10-15 days. During the holiday and peak seasons (Christmas, Black Friday, Tax Season, etc.) shipping times will vary due to the high order volume. We always work very hard to get your order to you, and apologize if there is a delay. We suggest making your purchase during peak shopping seasons at least 3-6 weeks in advance.

Question 5

There aren't any guns on your website, why?

Accepted Answer

Right now, we do not offer firearms sales, but we are working as quickly as possible to allow firearms availability. Subscribe to our website and you will be notified when firearm sales become available.

Question 6

What is an FFL?

Accepted Answer

An FFL is a Federal Firearm License. In order to sell guns, you must have an FFL. FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores. All firearms sold to individuals online must be shipped to a local FFL holder who will then transfer the firearm to the individual. ATF Form 4473 is required to conduct a background check and usually supplied by the FFL. A Transfer Fee is also common.

Question 7

Can I buy any firearm I want online?

Accepted Answer

Our site offers a wide collection of firearms. However, some states have regulations on what type of firearms are approved in their state. United States Armory does not support these regulations, but we are required to follow the law. We do our best to inform and offer alternative firearms that may not be compliant to some states, but ultimately it is your responsiblity to know prior to purchase. Firearms that are non-compliant that have been shipped will only be eligable for 50% refund or a credit minus return shipping.
 
Below are a few references to help.
United States Armory is not responsible for content on the following links and it does not necessarily reflect the views or ideas held by staff at United States Armory and does not offer legal advice. Always, seek an attorney for any legal advise. We strongly recommend becoming knowledgeable on Firearm Laws in your state and states you may travel to. We do not sell any NFA items.
 
Concealed Carry and Laws By State
https://www.gunstocarry.com/

California Compliant Handguns
https://www.oag.ca.gov/firearms/certified-handguns/search

Illinois Restricted Firearms
https://copsinc.com/file/Prohibited_Firearms_in_Illinois.pdf

Maryland Compliant Firearms
https://licensingportal.mdsp.maryland.gov/MSPBridgeClient/#/home

Massachusettes Compliant Firearms
https://www.mass.gov/lists/approved-firearms-rosters

New Jersey FAQ How To Buy A Firearm 
https://www.njsp.org/firearms/firearms-faqs.shtml

New York Safe Act
https://www.governor.ny.gov/sites/governor.ny.gov/files/archive/assets/documents/safeactfaq.pdf
 
ATF State Laws and Published Ordinances - Firearms (33rd Edition)
https://www.atf.gov/firearms/state-laws-and-published-ordinances-firearms-33rd-edition

Question 8

How do I find a local FFL to handle my transfer and is there a fee?

Accepted Answer

If you have a local FFL Dealer they will need to Email a copy of their FFL to usaarmory@gmail.com with your name and phone number included. Please communicate with your chosen FFL prior to completing your purchase with us to verify the transfer as well as their transfer fee. A common transfer fee is roughly $20 - $40, but many box store chains will charge $75 or more.
 
If you do not have a local FFL Dealer we can find one for you. Just mark on the shipping page that you need help finding a Local FFL and we will use your address provided to find one near you for a fair price.

Question 9

Can you ship my firearm to me at my home or office ?

Accepted Answer

No. ALL firearms MUST be sent to an FFL where you will need to complete ATF Form 4473 for your Background Check. Please check your state and local regulations as well, several states/locals have additional requirements.
We can ship ammunition and other accessories directly.

Question 10

Can someone else pick up my firearm at my local FFL?

Accepted Answer

No. Due to firearm regulations the Customer name must be the intended recipient of the firearm This means no one can pick up the firearm but you. If this information doesn't match, your order can be delayed or canceled with fees.

Question 11

Do you guys accept gun trades and/or will you buy my used gun?

Accepted Answer

Yes! We offer consignments for firearms and accessories. We will work diligently to find the perfect buyer for your items. We will handle everything from taking the photos needed, taxes, shipping to the customer, and payments. When your item sells we will then send you a check with your profits. No need to worry about all the hard work.

Question 12

Why does my new gun look like it's been shot?

Accepted Answer

It is very common for NEW guns to have been test fired by the Manufacture before leaving their facility to ensure safety and functionality of your new firearm. Any used, factory recertified, certified pre-owned, show guns, or guns in any other condition than new in box will be clearly marked as such on the website and in store.

Question 13

Do you offer discounts for Military and Law Enforcement Officers?

Accepted Answer

We support equal access to firearms and accessories for all people legally able to own them, therefore we list all our products at the best price possible.

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